FAQ's

1. What is QDx Health Pvt Ltd?

QDx Health Pvt. Ltd is your trusted healthcare companion that helps you in discovering and accessing the healthcare services conveniently. From finding doctors to booking consultations & diagnostic tests, we bring multiple healthcare options together on one platform.

2. Why should I use QDx Health Pvt Ltd?

We make healthcare access simpler by helping you:

Find suitable healthcare providers (doctors) easily.
Compare available services.
Book appointments at your convenience.
Keep track of your healthcare needs & records in one place.

3. How does QDx Health Pvt. Ltd help me access healthcare?

Simply search for the service you need, select a doctor of your choice, choose an available time /slot and confirm your booking. We help connect you with the right healthcare partner for your needs.

4. What services are available on QDx Health Pvt. Ltd?

Based on availability in your location, you can access services such as:

Doctor consultations
Specialist appointments
Both Online & Offline consultations
Diagnostic tests and health packages
Preventive healthcare services
Pharmacy and wellness solutions

5. How can I find the right doctor or healthcare provider?

You can search based on your requirements, including:

Medical specialty
Location
Availability
Consultation type
Other preferences available on the Platform

6. Are healthcare providers on the Platform verified?

We work with healthcare providers who share their professional and service information with us. We take reasonable steps to maintain accurate listings, but patients should make healthcare decisions based on their individual requirements and/or current medical state.

7. Can I book healthcare services for someone else?

Yes. You can book appointments with doctors or healthcare services (diagnostic test) for family members or dependents. Please ensure that the information provided is accurate and that you have permission to manage their healthcare arrangements.

Appointments & Consultations

8. How do I schedule an appointment?

Enter the pin code, choose your preferred doctor via our QDx mobile app & or log on to the website www.qdxhealth.in & select an available appointment slot, provide the required details, and confirm your booking. You will receive a confirmation once your appointment is successfully scheduled.

9. Can I reschedule or cancel my appointment?

Yes, wherever the option is available. Cancellation and rescheduling depends on the healthcare provider’s policies. Any applicable charges or refund conditions will be shown before confirmation.

10. What happens after I book an appointment?

You will receive booking confirmation and relevant updates through available communication channels. You may also receive reminders before your scheduled appointment.

11. What if my doctor or healthcare provider is unavailable?

In case of changes from the healthcare provider’s side, we will try to assist you with updates, alternative options, or rescheduling wherever possible.

Payments & Transactions

12. How do I pay for services?

Depending on the service, payment must be completed online through available payment options.

13. Will I see the charges before booking?

Yes. Applicable service charges, taxes and other fees will be displayed before you complete your booking.

14. What is the refund process?

If a refund applies, it will be processed according to the applicable cancellation and refund policy. Processing time may vary depending on your payment method.

Your Health Information

15. Is my health information protected?

We value your privacy and use reasonable security measures to protect your personal and health-related information. Your information is handled according to our Privacy Policy and applicable regulations.

16. Why do you need my health information?

Some healthcare services may require basic personal details or health information to help providers deliver appropriate services and improve your healthcare experience.

17. Can I access my health records through the Platform?

Where available, you may upload, store, view, or manage your healthcare documents and reports through the Platform.

Health & Safety

18. Can I use QDx Health Pvt. Ltd during a medical emergency?

No. QDx Health Pvt. Ltd is not intended for emergency medical situations. In case of an emergency, please contact the emergency services or visit the nearest emergency healthcare facility.

19. Does QDx Health Pvt. Ltd provide medical diagnosis or treatment?

No. QDx Health Pvt. Ltd only helps you connect with healthcare providers. Diagnosis, treatment decisions and medical advice are provided by qualified healthcare professionals.

20. Can I rely on health information available on the Platform?

Health-related content available on the Platform is intended for general awareness and education purposes only. It is advised to the users to always consult a qualified healthcare professional for medical concerns.

Account & Support

21. How do I create an account?

You can register on QDx Health Pvt. Ltd by providing the required details and completing the verification process, if applicable.

22. How can I update my account details?

You can update your information through your account settings or contact our support team for assistance.

23. How do I delete my account?

You can request account deletion through the Platform or by contacting customer support. Certain information may be retained where required by law.

24. How can I contact support?

Our support team is available to assist you with Platform-related queries.

Email: reach@qdxhealth.com
Phone: 6366916689
Help Centre: care365@qdxhealth.com

Making Healthcare Easier for You

At QDx Health Pvt Ltd, we aim to simplify your healthcare journey by helping you connect with trusted healthcare services whenever you need them.